Language in the public service and space

■ public language policies and strategies at the level of city
languages ​​have been investigated in services offered. Also,
city ​​representatives, education, health, society, law, transportation,
written by theater program for migration and tourism
and reported that the current language in verbal communication.
■ A total of 63 cities questionnaire. Each of these cities
the capital city as the selection criteria in a country, the second largest
city ​​and a city where there is regional language / town
that was used. Our researchers reported that
According collectively all cities in 140 languages ​​other than the national language
provide services.
■ Approximately one-third of the surveyed cities, multilingualism
an institutionalized widely applied for support
It has strategy. Likewise, surveys administered cities
multilingual services offered half of the widely used
reported. Only 10 of the 63 cities surveyed from multilingual
services are providing. 23 cities, business staff
In adopting the definition to include language skills, 18
staff to provide extensive language training. Data
According to the most advanced policies respectively 5 cities Vienna,
Barcelona, ​​London, Milan and Krakow.
■ The condition multilingual tourism, migration and integration, legal services
(verbal communication) and transport services (written communication) of the field.
Health services are also widely available in a range of languages.
The lowest level of multilingual services in the cultural sector and political
discussions / decisions is not. In educational services, training
many are not fluent in the official language of the country they receive
Students (and parents) to schools across Europe
as one would expect, given the continued
It is at high level.
■ Most of the 17 cities with more than 4 in the language of the above services,
It offers them the 23 cities in 3 or 4 languages. Most language
The city offers the most oral communication services respectively
London, Aberdeen, Glasgow, Madrid, Valencia, Zurich, Milan,
Belfast is Barcelona and Lugano.
■ positive for the lower number of written communications services in the city
response, while most services are only 4 to 6 in more languages
The 27 reported that 3 or 4 languages ​​available. This is the city
documents to be provided in multiple languages, on-site interpreting and
suggesting that the mediation of less space.
■ English, in all cities surveyed except the national language
Search on for oral and written language services are widely offered and
respectively, then German, Russian, French and Spanish
It comes. Chinese and Arabic also served in a number of cities
It is emerging as a high priority languages. Welsh, Catalan
and public services in the regions where they are spoken Basque
widely used. The most frequently reported in the public service
Results for language, those obtained for the language of newspapers
It is very similar.
■ means we can interest verbal in the public service and space
and it is that basically three types of target groups for written communication:
a) international travelers, businessmen and tourists b) immigrants
groups, and c) regional / minority language speakers and readers.
■ Many cities on the websites, the national language alongside English
It is the main language. German and French in our survey
we practice is quite common in cities. Some second
major capital cities than in the same national context
It has more multilingual website. For example, in Rome alone
Italian and presenting information in English, industrialized
Milan near the Italian provides information in 8 different languages. The same
phenomenon observed in Krakow, Poland, to Warsaw.
Likewise, the Internet of regional cities surveyed
The most commonly used languages ​​in addition to the national language website
English.